1
What emails does Keplars support?
Keplars supports both transactional and marketing emails - OTPs, password resets, alerts, onboarding flows, product notifications, and subscriber campaigns.
2
Are there any restrictions on the emails I can send?
Spam, phishing, malicious content, and emails violating CAN-SPAM or GDPR are not allowed. Transactional, marketing, and cold outreach are all supported as long as your practices remain compliant.
3
How does Keplars Mail Service work?
Connect via Google Workspace, Microsoft Outlook, or a custom domain. Integrate using API, SMTP, Webhook, or custom domain - generate credentials from the dashboard and start sending in minutes.
4
Do I need to set up SPF, DKIM, or DMARC?
No. Inbox placement works out of the box. SPF, DKIM, and DMARC are optional but recommended for custom domains.
5
What is your refund and cancellation policy?
Cancel anytime from your Billing Dashboard - your plan stays active until the cycle ends. We generally don't refund unused time, but contact support if charged in error.
6
How does your billing work?
Monthly plans across Pulse, Orbit, Launch, and Custom tiers - for both transactional and marketing emails. Switch between views on the pricing page and upgrade or downgrade anytime.
7
How do I upgrade my account?
Go to your Billing Dashboard, select a new plan, and your limits update instantly with no downtime.
8
How do I send my emails with Keplars?
Send via REST API or SMTP. Use Webhooks to track deliveries, bounces, opens, and clicks. Docs are available for quick integration.
9
How many domains can I connect?
It varies by plan. Check the pricing page for email account limits on each tier.
10
Do you support dedicated IPs?
Keplars routes through Gmail, Google Workspace, and Microsoft Outlook infrastructure, so dedicated IPs are not applicable. This ensures strong deliverability backed by their sender reputation.
Yes. Keplars uses TLS/SSL encryption, role-based access control, secure API key management, and ongoing email reputation monitoring.
12
What's included in the free trial?
You get the Pulse plan free for 7 days - no credit card required. Start sending immediately and upgrade when ready.
13
Does Keplars MailService read our email content?
No. Keplars does not read or store email content. Only minimal metadata - sender info, subject, and timestamps - is accessed for filtering. Your communications stay private.
14
How are API keys, webhooks, and integrations secured?
Integrations use scoped tokens or OAuth with minimal permissions. Webhooks are verified with digital signatures to prevent spoofing.
15
What kind of companies benefit the most from Keplars Mail Service?
SaaS platforms, eCommerce businesses, and marketplaces that need both transactional and marketing email in one place - without SMTP complexity.
16
Is marketing email pricing contact-based or usage-based?
Usage-based. You pay for emails sent, not the size of your contact list - so costs stay predictable as you scale.
17
Does Keplars support marketing email campaigns?
Yes. Send campaigns to your subscriber list directly from the dashboard. Marketing plans are available on Orbit, Launch, and Custom tiers.
18
What is the difference between transactional and marketing emails on Keplars?
Transactional emails are triggered by user actions - OTPs, resets, invoices. Marketing emails are campaign-based - newsletters, announcements, re-engagement. Keplars supports both.
19
How many marketing campaigns can I send per month?
Orbit allows 5 campaigns/month. Launch includes unlimited campaigns. Custom plans scale to any volume. All plans include campaign scheduling.
20
Can I schedule marketing campaigns in advance?
Yes. Set a future date and time for any campaign - available on all plans. No need to be present at send time.
21
Do marketing emails affect my transactional email deliverability?
No. Transactional and marketing traffic are separated. OTPs and critical emails are always prioritised and routed independently.
22
Will I get a refund if my account is restricted for policy violations?
No. If your account is restricted due to sending spam, phishing emails, or any activity that violates Keplars' Acceptable Use Policy or platform integrity guidelines, no refund or credit will be issued for the remaining subscription period. This includes mass unsolicited campaigns, phishing attempts, use of purchased or scraped contact lists, and any other conduct that undermines the platform or applicable regulations such as CAN-SPAM and GDPR. Restriction decisions are final. The forfeiture of remaining plan value is a direct consequence of the violation and is not subject to dispute.
